Privacy Policy

Last Updated: September 12, 2026

StratumLux respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how PENGJIELIMR INC, operating under the StratumLux brand (“StratumLux,” “we,” “us,” or “our”), may collect, use, disclose, retain, and otherwise process personal information when you visit our website, purchase our everyday essentials or household products, communicate with us, or otherwise interact with our services.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

The personal information we collect depends on how you interact with StratumLux and the services you use.

We may collect the following categories of information.

Contact Information
This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and Transaction Information
This may include:

• Products purchased

• Order numbers

• Order history

• Transaction information

• Shipping and delivery information

• Returns and refund information

• Customer-service records

Payment Information
Payments may be processed by third-party payment processors and ecommerce service providers.

Depending on the payment method you choose, your payment information may be collected and processed directly by the applicable payment provider.

StratumLux may receive limited transaction and payment-related information necessary to confirm, process, manage, or support your order.

We do not require customers to send full payment-card information to our Customer Care team.

Account Information
If customer accounts are made available on our website, we may process information associated with your account, including:

• Login information

• Saved contact details

• Preferences

• Saved addresses

• Order history

• Account activity

Device and Usage Information
When you interact with our website, certain technical information may be collected automatically.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Referring website or URL

• Pages viewed

• Website interactions

• Approximate location derived from technical information

• Cookie identifiers

• Similar online or device identifiers

Communications
When you contact StratumLux, we may collect and retain information contained in your communication, together with information reasonably necessary to respond to your request.

This may include customer-service enquiries, order-related messages, product questions, return requests, and other communications.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you

• Automatically when you interact with our website

• Through our ecommerce platform or website service providers

• From payment processors

• From shipping carriers

• From logistics and fulfillment providers

• From analytics providers

• From advertising and marketing providers

• From fraud-prevention and security providers

• From other service providers where permitted by applicable law

3. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders

• Processing payments

• Arranging shipping and delivery

• Providing order confirmations

• Providing shipment and tracking information

• Processing returns and refunds

• Responding to customer enquiries

• Providing customer support

• Maintaining customer accounts where available

• Operating and maintaining our website

• Improving our products, services, and customer experience

• Understanding how visitors use our website

• Personalizing experiences where permitted

• Measuring website and marketing performance

• Detecting, investigating, and preventing fraudulent activity

• Protecting our customers, website, services, and business

• Sending marketing communications where permitted

• Managing promotions and customer relationships

• Complying with applicable legal, regulatory, tax, accounting, and contractual obligations

• Establishing, exercising, or defending legal claims

4. Ecommerce and Service Providers

We work with third-party service providers to operate our online store and provide services to customers.

These providers may assist us with services such as:

• Website hosting

• Ecommerce functionality

• Checkout services

• Payment processing

• Order management

• Shipping and fulfillment

• Fraud prevention

• Security

• Analytics

• Marketing and advertising

• Customer support

These service providers may process personal information in accordance with their own privacy policies and contractual obligations.

Some providers may process information in countries other than the country in which you live.

We encourage you to review the privacy notices of relevant third-party providers where appropriate.

5. Cookies and Similar Technologies

StratumLux and our service providers may use cookies, pixels, tags, local storage, and similar technologies when you interact with our website.

These technologies may be used to:

• Enable essential website functionality

• Maintain shopping-cart functionality

• Remember preferences

• Maintain user sessions

• Authenticate users where applicable

• Improve website security

• Prevent fraud

• Understand website usage

• Measure website performance

• Provide analytics

• Personalize content where permitted

• Measure advertising effectiveness

• Support marketing and advertising activities where permitted

Depending on your location and applicable law, you may be provided with options to manage certain non-essential cookies or similar technologies.

You may also be able to manage cookies through your browser settings.

Disabling certain cookies may affect the availability or functionality of some website features.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate StratumLux, fulfill customer orders, provide our services, protect our business, or comply with applicable law.

Recipients may include:

• Ecommerce platform providers

• Website hosting providers

• Payment processors

• Shipping carriers

• Logistics and fulfillment providers

• Customer-service providers

• Analytics providers

• Marketing and advertising providers

• Fraud-prevention providers

• Security providers

• IT and cloud-service providers

• Professional advisers

• Government agencies, courts, or regulatory authorities where required by law

We may also disclose information where reasonably necessary to:

• Comply with applicable laws or legal obligations

• Respond to lawful requests

• Investigate suspected fraud or misuse

• Enforce our terms, policies, or agreements

• Protect the rights, property, security, or safety of StratumLux, our customers, or others

7. Advertising and Personalization

Where permitted by applicable law, we may work with advertising, analytics, or marketing providers to understand customer interests, measure advertising performance, improve marketing campaigns, and provide more relevant advertising.

Depending on your jurisdiction, certain advertising or data-sharing activities may be treated as “sale,” “sharing,” “targeted advertising,” or similar activities under applicable privacy laws.

Where required by law, appropriate methods may be provided for exercising applicable opt-out rights.

Your available rights may vary depending on where you live.

8. Business Transactions

If StratumLux or PENGJIELIMR INC becomes involved in a merger, acquisition, financing, restructuring, sale of assets, reorganization, or similar business transaction, personal information may be transferred or disclosed as part of that transaction where permitted by applicable law.

Any such processing will remain subject to applicable legal requirements.

9. International Data Transfers

StratumLux operates internationally and may work with service providers located in different countries.

As a result, personal information may be transferred to, stored in, accessed from, or processed in countries outside the country or region in which you live.

Privacy and data-protection laws may differ between jurisdictions.

Where required by applicable law, we take appropriate measures in connection with international transfers of personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy applicable business, contractual, legal, regulatory, tax, accounting, security, and operational requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable law.

11. Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include:

• Request access to certain personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request information about how your personal information is processed

• Obtain a portable copy of certain personal information

• Opt out of certain targeted advertising

• Opt out of certain sale or sharing of personal information

• Limit certain uses of sensitive personal information where applicable

• Withdraw consent where processing is based on consent and withdrawal is permitted

• Appeal certain decisions relating to privacy requests where applicable

12. How to Exercise Your Privacy Rights

To submit a privacy-related request, please contact:

Email
support@stratumlux.com

Please provide sufficient information for us to understand and process your request.

We may request additional information where reasonably necessary to verify your identity, protect your information, or confirm that you are authorized to make the request.

13. Marketing Communications

Where permitted by law, StratumLux may send you promotional or marketing communications.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the relevant email or by contacting us.

14. Children's Privacy

Our website and services are intended for a general adult audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 in a manner prohibited by applicable law.

15. Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, online service, storage system, or security method can be guaranteed to be completely secure.

16. Third-Party Websites and Services

Our website may contain links to websites, applications, social-media platforms, or services operated by third parties.

StratumLux does not control the privacy, security, content, or data-handling practices of independent third parties.

This Privacy Policy does not apply to third-party websites or services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services

• Our business practices

• Our technologies

• Our service providers

• Applicable laws or regulations

• Other operational or legal requirements

When we update this Privacy Policy, we will revise the “Last Updated” date displayed at the top of this page.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, your privacy rights, or StratumLux's privacy practices, please contact us.

StratumLux Customer Care

Email
support@stratumlux.com

Website
www.stratumlux.com

Company Information

Brand Name
StratumLux

Company Name
PENGJIELIMR INC

Registered Address
1133 SCHOOL ST
PUEBLO, CO 81006
US

Phone
+1 334-865-8642

Website
www.stratumlux.com

Email
support@stratumlux.com

StratumLux

Everyday Essentials, Thoughtfully Designed.